Purchase terms and conditions

1.  GENERAL INFORMATION

The ownership of this website https://www.autrandentalacademy.com/en/online-courses/, (hereinafter referred to as the Website) is held by: Autrán Dental Academy Online, SL, with tax identification number: B13951694, registered in: Commercial Registry of Madrid, with the following details: Volume 37054, folio 104, entry 4, sheet M-661783, and contact information:

Address: Rambla de Catalunya, 53-55- SA 1 Contact phone: +34 609 635 534

Contact email: sat@autran.es

This document (along with other mentioned documents) regulates the terms and conditions governing the use of this Website (https://www.autrandentalacademy.com/en/online-courses/) and the purchase or acquisition of products and/or services on it (hereinafter referred to as the Terms).

For the purposes of these Terms, it is understood that the activity Autrán Online conducts through the Website includes:

Training courses, both in-person and online, related to specialization in dentistry.

In addition to reading these Terms, before accessing, browsing, and/or using this website, the User must have read the Legal Notice and the General Terms of Use, including the cookie policy, and the privacy and data protection policy of Autrán Online. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User consents to be bound by these Terms and by all the aforementioned. Therefore, if they do not agree with any of it, they should not use this Website.

It is also noted that these Terms may be modified. The User is responsible for checking them each time they access, browse, and/or use the Website, as those in force at the time of the acquisition of products and/or services will apply.

For any questions that the User may have regarding the Terms, they can contact the owner using the contact details provided above or, if applicable, using the contact form.

2.  THE USER

Accessing, browsing, and using the Website confers the status of a user (hereinafter referred to, interchangeably, individually as User or collectively

as Users). Therefore, from the moment the User begins browsing the Website, all the Terms established herein are accepted, as well as any subsequent modifications, without prejudice to the application of the corresponding legally mandatory regulations as applicable.

The User assumes responsibility for the correct use of the Website. This responsibility extends to:

• Using this Website solely for legitimate queries and purchases or acquisitions.
  • Not making any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it may be canceled, and the relevant authorities will be notified.
  • Providing truthful and lawful contact information, such as an email address, postal address, and/or other details (see Legal Notice and General Terms of Use).

The User declares to be over 18 years old and to have the legal capacity to enter into contracts through this Website.

The Website is primarily intended for Users residing in Spain. Autrán Online does not guarantee that the Website complies with the laws of other countries, either in whole or in part. Autrán Online disclaims all responsibility that may arise from such access and also does not guarantee shipments or provision of services outside of Spain.

The User may, at their discretion, enter into a sales contract with Autrán Online for the desired products and/or services in any of the languages in which these Terms are available on this Website.

3.  PURCHASE OR ACQUISITION PROCESS

Users who are duly registered can make purchases on the Website through the established means and methods. They must follow the online purchase and/or acquisition procedure at https://www.autrandentalacademy.com/en/online-courses/, during which one or more products and/or services can be selected and added to the cart, basket, or final shopping space, and finally, click on “Buy”.

Additionally, the User must fill in and/or verify the information requested at each step. However, during the purchase process, before making the payment, the purchase details can be modified.

Subsequently, the User will receive an email confirming that Autrán Online has received their order or purchase and/or service provision request—essentially, the order confirmation. If applicable, the User will also be informed via email when their purchase is being dispatched. In some cases, this information may also be made available to the User through their personal connection space on the Website.

Once the purchase process is complete, the User consents to the Website generating an electronic invoice, which will be sent to the User via email and, if applicable, through their personal connection space on the Website. The User may also, if they wish, obtain a paper copy of the invoice by requesting it from Autrán Online using the contact spaces on the Website or through the contact details provided above.

At the time of purchase, the User acknowledges being aware of certain specific sales terms and conditions related to the product and/or service in question. These terms are displayed alongside the presentation or, if applicable, the image of the product on its page on the Website, indicating, by way of example and without limitation, details such as name, price, components, weight, quantity, color, product details or characteristics, the manner in which services will be provided, and/or the cost of services. The User recognizes that placing the order constitutes full and complete acceptance of the specific sales terms and conditions applicable in each case.

Communications, purchase orders, and payments involved in transactions on the Website may be archived and stored in Autrán Online’s computerized records to serve as evidence of transactions. This is done while respecting reasonable security conditions and complying with the current laws and regulations applicable at all times, particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), and Organic Law 3/2018, of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights. This also includes the rights granted to Users according to the privacy policy of this Website.

4.  AVAILABILITY

All purchase orders received by Autrán Online through the Website are subject to the availability of the products and/or the absence of any circumstances or force majeure (clause nine of these Terms) affecting their supply and/or the provision of services. If there are difficulties in the supply of products or if products are out of stock, Autrán Online undertakes to contact the User and refund any amount that may have been paid. This also applies in cases where the provision of a service becomes impossible.

5.  PRICES AND PAYMENT

The prices displayed on the Website are final, in euros (€), and include taxes, unless a different requirement is legally specified, especially regarding VAT, and is applied.

However, unless explicitly stated otherwise, the prices of the items offered exclude shipping costs, if applicable, which will be added to the total amount due when the User manages the shipping process.

During this process, the User will consult the available shipping methods and costs and freely choose the one that suits them best.

The Website will never automatically add additional costs to the price of a product or service, only those voluntarily and freely selected by the User.

Prices may change at any time, but such changes will not affect orders or purchases for which the User has already received an order confirmation.

The accepted payment methods will be: Credit or debit card, Bizum, Stripe, and PayPal.

Autrán Online uses all means to ensure the confidentiality and security of payment data transmitted by the User during transactions through the Website. Therefore, the Website uses a secure SSL (Secure Socket Layer) payment system.

Credit cards will be subject to checks and authorizations by the issuing bank. If the bank does not authorize the payment, Autrán Online will not be responsible for any delay or non-delivery and cannot formalize any contract with the User.

Once Autrán Online receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the shipping confirmation and/or confirmation of the service is sent to the User, in the established form and, if applicable, place.

If the payment method is PayPal, the charge will be made when Autrán Online sends a purchase order or acquisition confirmation of products and/or services to the User.

In any case, by clicking “Buy”, the User confirms that the payment method used is theirs.

6.  DELIVERY

In cases where it is necessary to physically deliver the contracted goods, deliveries will be made worldwide.

Unless unforeseen or extraordinary circumstances occur or, if applicable, customization of the products causes delays, the purchase order, including the products listed in each purchase confirmation, will be delivered within the period indicated on the Website. This timeframe is based on the shipping method selected by the User and, in any case, within a maximum of 30 calendar days from the date of the order confirmation.

If, for any reason attributable to Autrán Online, the delivery date cannot be met, Autrán Online will contact the User to inform them of the circumstance. The User can choose to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. Home deliveries are made on business days.

If delivery is impossible due to the User’s absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is located and how to arrange for redelivery.

If the User will not be at the delivery location during the agreed-upon time slot, they should contact Autrán Online to arrange delivery on another day.

If 30 days have passed since the order is available for delivery and it has not been delivered due to reasons not attributable to Autrán Online, Autrán Online will consider that the User wishes to withdraw from the contract, and it will be deemed resolved. As a result of the contract resolution, all payments received from the User will be refunded, excluding additional costs resulting from the User’s choice of a delivery method different from the least expensive ordinary delivery method offered by the Website. This will be done without undue delay and, in any case, within a maximum period of 14 calendar days from the date the contract is deemed resolved.

However, the User should be aware that transportation costs associated with the resolution may incur an additional charge.

For the purposes of these Terms, delivery will be considered to have taken place or the order will be deemed delivered at the moment when the User or a third party indicated by the User acquires physical possession of the products, as evidenced by the signature of the order receipt at the agreed-upon delivery address.

The risks associated with the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when Autrán Online receives full payment of all amounts due in relation to the purchase or acquisition, including shipping costs, or at the time of delivery if it occurs after the complete receipt of the amount due by Autrán Online.

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be considered located in the territory of application of Spanish VAT if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the legally effective rate at each moment depending on the specific item in question.

7.  TECHNICAL MEANS FOR CORRECTING ERRORS

The User is informed that if they identify an error while entering necessary data to process their purchase request on the Website,

they can correct it by contacting Autrán Online through the contact spaces provided on the Website, and, if applicable, through those enabled for customer service, and/or by using the contact details provided in clause one (General Information).

Additionally, the User can rectify this information through their personal connection space on the Website.

In any case, before clicking “Buy” the User has access to the space, cart, or basket where their purchase requests are recorded and can make modifications.

The User is also directed to consult the Legal Notice and General Terms of Use, particularly the Privacy Policy, for more information on how to exercise their right to rectify as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), and in Organic Law 3/2018, of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights.

8.  RETURNS

In cases where the User acquires products on or through the Website of the owner, they have certain rights, as listed and described below:

Right of Withdrawal

As a consumer and user, the User makes a purchase on the Website, and therefore, they have the right to withdraw from that purchase within 14 calendar days without justification.

This withdrawal period expires 14 calendar days from the day the User or a third party authorized by them, other than the carrier, acquires physical possession of the goods purchased on the Autrán Online Website. In the case of goods delivered separately, it expires 14 calendar days from the day the User or a third party authorized by them, other than the carrier, acquires physical possession of the last of those goods that make up the same purchase order, or in the case of a service contract, 14 calendar days from the day of entering into the contract.

To exercise this right of withdrawal, the User must notify their decision to Autrán Online. They can do so through the contact spaces provided on the Website.

Regardless of the chosen method to communicate their decision, the User must clearly and unequivocally express their intention to withdraw from the purchase contract. In any case, the User can use the withdrawal form model provided by Autrán Online as an attachment to these Terms; however, its use is not mandatory.

To meet the withdrawal deadline, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the corresponding period expires.

In case of withdrawal, Autrán Online will promptly refund the User all received payments, including shipping costs (except additional costs incurred by the User for selecting a different shipping method than the least expensive one offered on the Website), no later than 14 calendar days from the date Autrán Online is notified of the User’s decision to withdraw.

The refund will be processed by Autrán Online using the same payment method as the initial purchase transaction, incurring no additional costs for the User. However, Autrán Online may withhold the refund until the received products or items from the purchase are returned, or until the User provides proof of return, whichever condition is met first.

The User is required to return or send the products to Autrán Online at:

This must be done promptly and, in any case, no later than 14 calendar days from the date Autrán Online was informed of the withdrawal decision.

The User acknowledges that they will bear the direct cost of returning the goods (transport, delivery), if applicable, and will be responsible for any diminished value of the products resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

The User acknowledges being aware of the exceptions to the right of withdrawal, as outlined in Article 103 of Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users, and other complementary laws. This includes, but is not limited to, personalized products, perishable or quickly expiring items, products without original packaging (as sealed in the factory), and items sealed for hygiene or health reasons, which have been unsealed after delivery.

The provision of a service that the User may contract on this Website is subject to the same principles. This law establishes that the right of withdrawal will not apply when the service has been fully executed, or when it has begun with the express consent of the consumer and user, acknowledging that, once the contract has been fully executed by Autrán Online, the right of withdrawal is forfeited.

In any case, no refund will be issued if the product has been used beyond mere opening, if the products are not in the same condition as delivered, or if they have suffered damage after delivery.

Additionally, the products must be returned with all original packaging, instructions, and any accompanying documents, along with a copy of the purchase invoice.

The Withdrawal Form Model is available for download at the following link:

https://www.autrandentalacademy.com/cursos-online/desestimiento/

Return of defective products or shipping error

In situations where the User believes that, upon delivery, the product does not adhere to the terms outlined in the contract or purchase order, they should promptly contact Autrán Online and convey the dissatisfaction (defect/error) through the same means or using the contact details provided in the previous section (Right of Withdrawal).

The User will then receive instructions on how to proceed with the return of the products. Once returned, the products will undergo examination, and the User will be notified within a reasonable period whether a refund or replacement is deemed appropriate.

The refund or replacement of the product will be processed as expeditiously as possible and, in any case, within 14 days from the date of the email confirming that the refund or replacement of the non-compliant item is in progress.

The amount paid for products returned due to a proven defect will be fully refunded, covering delivery costs and any expenses incurred by the User for the return. The refund will be issued using the same payment method employed by the User for the purchase.

In all instances, the rights recognized by the current legislation for the User, as a consumer and user, will be consistently honored.

Official cancellation policy for online courses:

Upon accessing the user area and viewing any course content, the right of withdrawal will not apply, and a refund for the course cannot be requested.

For in-person or hybrid courses:

Enrollment cancellation in the chosen program will be accepted if the student communicates it in writing up to 30 days before the program’s start date. In this case, 50% of the registration or reservation amount will be refunded, with the remaining 50% retained by Autran Dental Academy for management and administrative expenses. No refund will be processed for cancellations within 30 days of the program start date. However, in justified cases, it may be considered to apply

50% of the amount paid as part of the reservation for another course, with the remaining 50% retained by Autran Dental Academy for management and administrative expenses. Autran Dental Academy reserves the right to cancel a student’s enrollment if the full program amount is not paid at least 30 days before the course starts or within the specified deadlines for courses with specific payment plans. Refund requests will not be accepted after the course start date.

Autran Dental Academy reserves the right to change program dates for justified reasons; in such cases, cancellation policy deadlines will be adjusted to the communicated new dates.

*For financed courses, once the student signs the financing agreement, there will be no right to any refund. However, consideration will be given to the possibility of changing the course date, provided there is advance notice of at least one month.

Changes in edition: Changing the edition will incur administrative fees of €300 if notified less than 30 days before the course starts. *Requests to change the edition for medical or force majeure reasons will be evaluated by the organization.

Cancellation policy for special courses (one day and single payment): Enrollment cancellation in the chosen program will be accepted if the student communicates it in writing up to 30 days before the program’s start date. In this case, 50% of the course fee will be refunded, with the remaining 50% retained by Autran Dental Academy for management and administrative expenses. No refund will be processed for cancellations within 30 days of the program start date. However, in justified cases, it may be considered to apply 50% of the amount paid as part of the reservation for another course, with the remaining 50% retained by Autran Dental Academy for management and administrative expenses.

*For financed courses, once the student signs the financing agreement, there will be no right to any refund.

Warranties

As a consumer and user, the User enjoys warranties on products acquired through this Website, in accordance with legally established terms for each product type. Autrán Online is responsible for any lack of conformity manifesting within two years from the product delivery.

In this context, products are considered in conformity with the contract if they adhere to Autrán Online’s description, possess the specified qualities, are suitable for intended ordinary uses,

and exhibit the expected quality and features of the same type of product. If the products delivered to the User do not meet these criteria, the User must follow the instructions in the “Return of defective products or shipping error” section. However, some Website-sold products may have non-uniform characteristics due to the type of material used, which are considered part of the individual appearance and not defects.

Moreover, it is possible for the User to acquire a product from a third-party brand or manufacturer on the Website. In such cases, if the User deems the product defective, they can contact the brand or manufacturer responsible to inquire about exercising their legal warranty rights within two years of product delivery. To do so, the User must retain all information regarding the product warranty.

9.  DISCLAIMER

Autrán Online disclaims any responsibility for the following losses, unless otherwise mandated by law, regardless of their origin:

• Losses not attributable to any breach on its part;
  • Business losses (including loss of profit, revenue, contracts, anticipated savings, data loss, loss of goodwill, or incurred unnecessary expenses); or
  • Any other indirect loss that was not reasonably foreseeable by both parties at the time the sales contract between them was formalized.

Similarly, Autrán Online also limits its liability in the following cases:

• Autrán Online takes all measures to provide an accurate product display on the Website but is not responsible for minimal differences or inaccuracies due to screen resolution issues or browser problems.
  • Autrán Online will act diligently to make the product available to the transport company responsible for the order. However, it is not liable for damages arising from transportation malfunctions, especially due to causes such as strikes, roadblocks, or other industry-related issues resulting in delays, losses, or theft of the product.
  • Technical failures, due to fortuitous or other reasons, preventing normal Internet service operation. Unavailability of the Website due to maintenance or other reasons preventing service availability. Autrán Online makes every effort to carry out the purchase, payment, and shipping/delivery process but is exempt

from liability for causes beyond its control, force majeure, or unforeseen circumstances.

• Autrán Online is not responsible for the misuse and/or wear and tear of products used by the User. Likewise, Autrán Online is not responsible for an incorrect return made by the User. It is the User’s responsibility to return the correct product.
  • In general, Autrán Online will not be held responsible for any non-compliance or delay in fulfilling obligations due to events beyond its reasonable control, i.e., force majeure. This may include, but is not limited to:
    • Strikes, lockouts, or other labor disputes.
    • Civil unrest, riot, invasion, terrorist threat or attack, war (declared or not), or threat or preparation for war.
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.
    • Inability to use trains, ships, planes, motor transport, or other means of transportation, whether public or private.
    • Inability to use public or private telecommunications systems.
    • Acts, decrees, legislation, regulations, or restrictions by any government or public authority.

Obligations will be suspended for the period during which force majeure continues, and Autrán Online will have an extension in the deadline to fulfill them for a period equal to the duration of force majeure.

Autrán Online will make every reasonable effort to find a solution to fulfill its obligations despite force majeure.

10.  WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User agrees that the majority of communications with Autrán Online will be electronic (email or notices posted on the Website).

For contractual purposes, the User consents to the use of this electronic means of communication and acknowledges that all contracts, notices, information, and other communications sent electronically by Autrán Online meet the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and/or communicate with Autrán Online through the contact details provided in these Terms and, if applicable, through the contact spaces on the Website.

Similarly, unless stated otherwise, Autrán Online may contact and/or notify the User via email or the provided postal address.

11.  WAIVER

No waiver by Autrán Online of a specific legal right or action, or the failure of Autrán Online to strictly require the User’s compliance with any of their obligations, will constitute a waiver of other rights or actions arising from a contract or these Terms, nor exempt the User from fulfilling their obligations.

No waiver by Autrán Online of any of these Terms or the rights or actions arising from a contract will be effective unless expressly stated as a waiver, formalized, and communicated to the User in writing.

12.  NULLITY

If any of these Terms are declared null and void by a final resolution issued by a competent authority, the remaining clauses will remain in force without being affected by such declaration of nullity.

13.  COMPLETE AGREEMENT

These Terms and any document explicitly referred to herein constitute the entire agreement between the User and Autrán Online regarding the subject matter of the sale and replace any other previous verbal or written agreements, arrangements, or promises made by the parties.

The User and Autrán Online acknowledge having consented to the conclusion of a contract without relying on any statement or promise made by the other party, except as expressly mentioned in these Terms.

14.  DATA PROTECTION

The information or personal data that the User provides to Autrán Online during a transaction on the Website will be processed in accordance with the provisions of the Privacy Policy or data protection policy (contained, where applicable, in the Legal Notice and General Terms of Use). By accessing, browsing, and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided are accurate.

15.  APPLICABLE LAW AND JURISDICTION

Accessing, browsing, and/or using this Website, as well as contracts for the purchase of products through it, will be governed by Spanish law.

Any dispute, problem, or disagreement arising from or related to the access, browsing, and/or use of the Website, or the interpretation and execution of these Terms, or the sales contracts between Autrán Online and the User, will be submitted to the non-exclusive jurisdiction of Spanish courts and tribunals.

16.  COMPLAINTS AND CLAIMS

The User can convey complaints, claims, or any other comments they wish to make to Autrán Online through the contact details provided at the beginning of these Terms (General Information).

Additionally, Autrán Online has official complaint forms available to consumers and users, which they can request at any time from Autrán Online using the contact details provided at the beginning of these Terms (General Information).

Furthermore, if a dispute arises from the conclusion of this purchase contract between Autrán Online and the User, the User as a consumer can request an out-of-court resolution of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of May 21, 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC. This method can be accessed through the following website: https://ec.europa.eu/consumers/odr/.